Campaigns are an underused but a very valuable tool the third sector has. Done well, they push out key messages and provide credible information and feedback that can then be used to influence those who have the power to instigate change. They are though tough to manage and should never be confused with the straight PR promotion of the organisation involved – good campaigns are designed to solve a social problem.
We set up the ‘Share’ campaign to;-
Raise awareness of the food problems people were/are facing
Supply thousands of fresh meals to people who were/are hungry and;
Draw attention to possible Good Food solutions that are available
Drawing celebrity, private and public sector support, the campaign pushed the messages of people’s hunger into areas previously hidden from the facts. It created a feedback structure that allowed people to vent their frustrations and for the first time take part in the debate. It allowed campaign partners to use their expertise to add new insights that in turn generated quite large donations which in turn enabled us to produce over 30,000 meals delivered to feed people of all ages – it was a massive and very successful effort.
Campaigns do though contain an inherent warning sign; best categorised as ‘the good, the not so good and the downright ugly’ – here was our experience…
The good comes when people get behind the message, understand the problem and want to help; thousands of good people came forward during the Share Campaigns, offering donations, offering help, giving up their Christmas day to make sure people were fed well.
The not so good came quickly, mostly from food banks making spurious emotive claims about the perceived plight of the people we were feeding; always taking the moral high ground of their clients being needier than ours, never once providing facts, hiding behind ‘we know best’ type statements. And then there was the downright ugly – people involved in the third (food) sector actually claiming that good food is not part of the solution, claiming that the only sustainable solution was the poor food options that prop up food banks. Again, no basis in fact – all emotive but all very public.
So that’s campaigns for you – vital for raising awareness, vital for raising funds and vital for raising emotions of all kinds. We have enjoyed our campaign trail/trial. We have learnt a lot about hunger, about people’s perceptions of hunger and most importantly about the impact good food has on people lives when they are in food crisis. Supplying over 30,000 free fresh meals has given a significant insight into how people are coping and what they need to move on to better circumstances. We are now going to use all that experience to make sure we shape a service that always remembers that social justice means people getting the best service possible regardless of their struggle.
Which leads me into the next part of our story; why charity is part of the problem and why problems such as food poverty require structural responses that are enterprising, using and improving existing food businesses to solve the problem by making sure hungry people have access to good food wherever they come-into-contact-with-it. The Share campaign has taught us how to do this.